Returns and Refunds
Of course, you have the right to return goods. Please note, however, that for logistical reasons you have 14 days from the date of receiving the goods to send the items back to us. Returns can be made without giving any reason. It is sufficient if the shipping date falls within this period.
Unlike many other online retailers, we do not dispose of returned goods but resell them in our shop. For this reason, we can only accept items that are unused, undamaged and returned in their original packaging.
The items must be in perfect condition and include all tags, accessories and original packaging. Items showing signs of use, damaged products or incomplete returns cannot be refunded or may only be partially refunded.
Please notify us of your return in advance by email at shop@wakefactory.ch, so that we can properly assign the return.
The risk and proof of return lie with the customer. We therefore recommend sending the parcel with tracking.
The customer bears the cost of the return shipment, both within Switzerland and from abroad. Shipping costs paid for the original delivery are non refundable.
Once we have received the returned goods in perfect condition, we will refund the purchase price minus a 10 % handling and processing fee, up to a maximum amount of 50.–. The refund will be made using the same payment method as the original transaction.
If you paid by invoice, please provide your bank details so that we can process the refund.
Important Notes
We are a specialized boardsports shop and not a mass online retailer. Many of the products we offer are personally tested and carefully selected by us. If you are unsure about size, model or product specifications, we are happy to help you find the right product to avoid unnecessary returns.
We kindly ask you to avoid returns whenever possible. Returns create additional transport and have an environmental impact. By making a conscious purchase decision, you help reduce unnecessary shipping.
Discounted items, special orders and individually ordered products are generally excluded from exchanges and returns.
Wakeboards, wakesurf boards and bindings cannot be returned after they have been used.
Return Address
Wakefactory Zwicker
Via i Quádra 16
6986 Novaggio
Switzerland
Of course, you are also welcome to visit us directly and return the goods in person at our shop.
