No products in the cart.


Customer Service

Of course, you have the right to return goods. Please note, however, that for logistical reasons you only have eight (8) days to send the goods back to us. You can do this without giving a reason and it is sufficient if the mailing date is within the deadline.

In contrast to other online providers, we do not simply throw the returns away, but we sell them in our shop. We can, therefore, only take back goods that are neither used nor damaged. The risk and the proof for the return shipment lies with the customer

As soon as we have received the returned goods in perfect condition, we will refund you the purchase price less 10% for the incurred costs and handling fee. Depending on the chosen payment method, we will choose the same way to refund you the money. When paying on account, please provide your account information so that we can transfer the money to you. 

Return address;

Wakefactory Zwicker
Camping Garden Paradiso, 
Sagl via Pedreta 26
6818 Melano 

Of course, you are also welcome to drop in directly and we will take the goods back personally.